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Frequently asked questions

Nursery hours

Hillbury House Nursery is open 51 weeks of the year (except for bank holidays), closing only for the week around Christmas and New Year.

The Nursery is open from 8 a.m. until 6 p.m. Monday to Friday. We can offer full sessions or the flexibility of part sessions to suit parents needs.

Settling in

All parents are always welcome at the Nursery at any time. We do not make any hard and fast rules when a child joins the Nursery as all children are different. We encourage as many visits as possible to the Nursery before the child officially registers, and initially we also encourage the parent to stay if they wish. A familiar toy or comforter is a good idea to begin with.


We do provide protective clothing for messy activities but we suggest comfortable clothes, which are easily washable, for your child at other times. Please label all clothing. Additionally, parents must supply their own nappies, wipes and anything else required for their childs hygiene.


Children staying for lunch and/or tea should bring their own food and drink in labelled containers. Food will be heated in a microwave oven if required. Please ensure that sufficient quantities of feeds are supplied. These will be stored on our fridge. All bottles will be cleaned and sterilised by staff after use, and we must ask that all equipment supplied by parents is clearly and indelibly labelled.


If a child has sickness or diarrhoea, they must be kept at home for at least 24hrs following the illness.


All parents and guardians are reminded to notify staff of the person responsible for the collection of their child each day. We ask parents to collect promptly at the end of each day. Failure to do so will result in extra payment for each child for every 15 minutes.


At Hillbury House our policy is always to give praise to the children, but when we need to carry out disciplinary procedures they are as follows;
If a child behaves in a way that wil endanger themselves or any child, or we feel that their general behaviour is not acceptable, i.e. biting or rudeness, we will ask them to stop. If the problem does not improve, we will remove the child from the situation, i.e. by sitting then next to a member of staff until they calm down. If the situation continues to be unacceptable the supervisor will discuss the problem with the child's parents. At no time do we carry out any form of physical punishment.

Complaints Procedure

All staff are able to discuss any concerns regarding a child at any time. Mrs Cottrell and the supervisor are available by appointment to discuss any concerns at length. If a concern cannot be resolved throught the above channels, you may contact the inspection unit. Hillbury House is committed to following the same procedure should we have any reason to be concerned about a child in our care. Parents would be informed of this action unless a child was considered to be in immediate danger

Hillbury House is an equal opportunities Nursery.

Hillbury House is a member of the Pre-School Learning Alliance (PLA) and is registered with Ofsted which enables us to accept Nursery Vouchers.

"...also wanted to say how happy we are with Hillbury House. Max has such a lovely time and the older he gets, the more we hear about his wonderful, fun-packed and fantastically varied days" Cathy Cordery